Employee Training and Development

Pete Kachur Employee Training and Development Project Paper Malinda English sidestep of Contents Organization to be Studied-Clarian pairing Medical circle round Needs Assessment-Customer/Patient Service Identify Training Needs- maturement Communication Training Strategy-On/off site Cost-Cost of Training evaluate Training-Sales Volume, Patient happiness Scores When I was first presumption this assignment, it was easy for me to come up with a get staunch ofs opinion for my department. I am the coach of Food and nutrition Services at Clarian North Hospital. I am always look for ways or solutions to bump my patient ecstasy scores. I observe my employees, I call into question them, and serve observes to determine what empyrean in which we (as a team) need to mend on. Each time it is evident that the greatest area of weakness is lack of communication skills. My most recent survey given over to patients was during the second quarter of 2010 whi ch showed that 96% of the patients were satisfied with the tact and kindliness of our service. The quality of food was also an area to improve in which came in at 88% satisfactory. While these numbers kitty-cat sound great to most, they are only average when feeling at all hospitals in the county.

A score that would be good or an area of success would be 97% or higher on courtesy and helpfulness and 90% or higher on food quality. Therefore, my needs appraisal project for this course will be on correct communication skills among my employees. Needs assessment is the process to determine whether discipline is necessary. Needs assessment has to be p! roperly conducted and well excogitation out or problems could and will occur. There are tether types of epitome involved when considering a needs assessment. The first one to think about is the organizational abstract which involves determining the finish of training, its resources available for training, and what support you are going to get. The second analysis is the person...If you want to get a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper