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Saturday, August 31, 2019

Genre fiction

Subsets of genres, known as common genres, have developed from the archetypes of genres in written expression. The common genres included in recommended Literature from kindergarten through Grade Twelve by the CaliforniaDepartment of Education are defined as:[1] * Drama – stories composed in verse or prose, usually for theatrical performance, where conflicts and emotion are expressed through dialogue and action * Fable – narration demonstrating a useful truth, especially in which animals speak as humans; legendary, supernatural tale * Fairy tale – story about fairies or other magical creatures, usually for children * Fantasy – fiction with strange or other worldly settings or characters; fiction which invites suspension of reality * Fiction narrative – literary works whose content is produced by the imagination and is not necessarily based on fact * Fiction in verse – full-length novels with plot, subplot(s), theme(s), major and minor charact ers, in which the narrative is presented in (usually blank) verse form * Folklore – the songs, stories, myths, and proverbs of a people or â€Å"folk† as handed down by word of mouth.Historical fiction – story with fictional characters and events in a historical setting * Horror – fiction in which events evoke a feeling of dread and sometimes fear in both the characters and the reader * Humor – Usually a fiction full of fun, fancy, and excitement, meant to entertain and sometimes cause intended laughter; but can be contained in all genres * Legend – story, sometimes of a national or folk hero, that has a basis in fact but also includes imaginative material * Mystery – fiction dealing with the solution of a crime or the unraveling of secrets * Mythology – legend or traditional narrative, often based in part on historical events, that reveals human behavior and natural phenomena by its symbolism; often pertaining to the actions o f the gods * Poetry – verse and rhythmic writing with imagery that creates emotional responses * Realistic fiction – story that is true to life * Science fiction – story based on impact of actual, imagined, or potential science, usually set in the future or on other planets * Short story – fiction of such brevity that it supports no subplots * Tall tale – humorous story with blatant exaggerations, swaggering heroes who do the impossible with nonchalance Common genres: nonfiction* Biography/Autobiography – Narrative of a person's life. A true story about a real person. * Essay – A short literary composition that reflects the author's outlook or point. * Narrative nonfiction – Factual information presented in a format which tells a story. * Speech – Public address or discourse. * Textbook – Authoritative and detailed factual description of a topic. Literary fiction vs. genre fiction Literary fiction is a term used t o distinguish certain fictional works that possess commonly held qualities that constitute literary merit. Genre works are written with the intent of fitting into a specific literary genre in order to appeal to readers and fans already familiar with that genre.Literary fiction may fit within a classification of market fiction, but also possesses generally agreed upon qualities such as â€Å"elegantly written, lyrical, and †¦ layered† that appeals to readers outside genre fiction. Literary fiction has been defined as any fiction that attempts to engage with one or more truths or questions, hence relevant to a broad scope of humanity as a form of expression. There are many sources that help readers find and define literary fiction and genre fiction. Literary element A literary element is an element found in the whole works of literature. Literary elements are not â€Å"used† by all authors; instead, they exist inherently in forms of literature and are derived by the readers of a work in question.[1] This distinguishes them from literary techniques, which are less universal and are used intentionally rather than being emergent characteristics of a literary work. For example, characterization, conflict, setting, and point of view would be considered literary elements, whereas irony or foreshadowing are considered literary techniques. Literary elements are most frequently used to help discussion on a work or better understand a work of literature. For instance, the New York State Comprehensive English Regents Exam requires that students utilize and discuss literary elements relating to specific works in each of the two essays,[2] much like many other state-level high school exams nationwide.

Final exam Essay

SAINT PETER’S UNIVERSITY SCHOOL OF NURSING NU 304 NX FINAL EXAMINATION SPRING 2014 1. When the immunoglobulin crosses the placenta, what type of immunity does the fetus receive? a. Active b. Passive c. Innate d. Cell-mediated 2. The predominant antibody of a typical primary immune response is: a. IgG b. IgM c. IgA d. IgE 3. While planning care, a nurse recalls seasonal allergic rhinitis is expressed through: a. IgE-mediated reactions b. Tissue-specific reactions c. Antigen-antibody complexes d. Type II hypersensitivity reactions 4. When histamine is released in the body, which of the following responses would the nurse expect? a. Bronchial dilation b. Edema c. Vasoconstriction d. Constipation 5. When thought content and arousal level are intact but a patient cannot communicate, the patient has: a. Cerebral death b. Locked-in syndrome c. Dysphagia d. Cerebellar motor syndrome 6. A 65-year-old male recently suffered a cerebral vascular accident. He is now unable to recognize and identify objects by touch because of injury to the sensory cortex. How should the nurse document this finding? a. Hypomimesis b. Agnosia c. Dysphasia d. Echolalia 7. A 69-year-old male with a history of alcohol abuse presents to the emergency room (ER) after a month-long episode of headaches and confusion. Based on his alcoholism, a likely cause of his neurologic symptoms is: a. Concussion b. Chronic subdural hematoma c. Epidural hematoma d. Subacute subdural hematoma 8. _____ are most at risk of spinal cord injury from minor trauma. a. Infants b. Men c. Women d. The elderly 9. Six weeks ago a female patient suffered a T6 spinal cord injury. She then developed a blood pressure of 200/120, a severe headache, blurred vision, and bradycardia. What does the nurse suspect the patient is experiencing? a. Extreme spinal shock b. Acute anxiety c. Autonomic hyperreflexia d. Parasympathetic areflexia 10. A 23-year-old female begins having problems with tiredness, weakness, and visual changes. Her diagnosis is multiple sclerosis (MS). What is occurring in the patient’s body? a. Depletion of dopamine in the central nervous system (CNS) b. Demyelination of nerve fibers in the CNS c. The development of neurofibril webs in the CNS d. Reduced amounts of acetylcholine at the neuromuscular junction 11. Which statement by a patient indicates teaching was successful regarding myasthenia gravis? Myasthenia gravis results from: a. Viral infection of skeletal muscle b. Atrophy of motor neurons in the spinal cord c. Demyelination of skeletal motor neurons d. Autoimmune injury at the neuromuscular junction 12. If a patient’s posterior pituitary is removed, which hormone would the nurse expect to decrease? a. PRF b. ADH c. ACTH d. GH 13. If a patient had a problem with the adrenal medulla, which of the following hormones should the nurse monitor? a. Cortisol b. Epinephrine c. Androgens d. Estrogens 14. When catecholamines are released in a patient, what should the nurse assess for? a. Nutrient absorption b. Fluid retention c. Hypotension d. Hyperglycemia 15. A 45-year-old female has elevated thyroxine production. Which of the following would accompany this condition? a. Increased thyroid-releasing hormone (TRH) b. Increased anterior pituitary stimulation c. Decreased T4 d. Decreased thyroid-stimulating hormone (TSH) 16. A 54-year-old patient with pulmonary tuberculosis (lung infection) is evaluated for syndrome of inappropriate ADH secretion (SIADH). Which of the following electrolyte imbalances would be expected in this patient? a. Hyponatremia b. Hyperkalemia c. Hypernatremia d. Hypokalemia 17. A 22-year-old male is admitted to the intensive care unit with a closed head injury sustained in a motorcycle accident. The injury has caused severe damage to the posterior pituitary. Which of the following complications should the nurse anticipate? a. Dilutional hyponatremia b. Dehydration from polyuria c. Cardiac arrest from hyperkalemia d. Metabolic acidosis 18. While checking the lab results for a patient with Graves disease, the nurse would check the T3 level to be abnormally: a. Low b. High c. Variable d. Absent 19. A 19-year-old female with type 1 DM was admitted to the hospital with the following lab values: serum glucose 500 mg/dl (high), urine glucose and ketones 4+ (high), and arterial pH 7.20 (low). Her parents state that she has been sick with the â€Å"flu† for a week. Which of the following statements best explains her acidotic state? a. Increased insulin levels promote protein breakdown and ketone formation. b. Her uncontrolled diabetes has led to renal failure. c. Low serum insulin promotes lipid storage and a corresponding release of ketones. d. Insulin deficiency promotes lipid metabolism and ketone formation. 20. A patient with Addison disease has weakness and easy fatigability. A nurse recalls this is due to: a. Hyperkalemia b. Hypoglycemia c. Hypocortisolism d. Metabolic acidosis 21. A nurse wants to determine if there is kidney dysfunction in a patient with diabetes. Which of the following is the earliest manifestation? a. Polyuria b. Glycosuria c. Microalbuminuria d. Decreased glomerular filtration 22. Which condition will cause a patient to secrete erythropoietin? a. Low blood pressure b. Hypercarbia c. Inflammation d. Hypoxia 23. While planning care for a patient with urinary problems, the nurse recalls that the renin-angiotensin system will be activated by: a. Increased blood volume b. Elevated sodium concentrations c. Decreased blood pressure in the afferent arterioles d. Renal hypertension 24. A 55-year-old male presents reporting urinary retention. Tests reveal that he has a lower urinary tract obstruction. Which of the following is of most concern to the nurse? a. Vesicoureteral reflux and pyelonephritis b. Formation of renal calculi c. Glomerulonephritis d. Increased bladder compliance 25. A 15-year-old male was diagnosed with pharyngitis. Eight days later he developed acute glomerulonephritis. While reviewing the culture results, which of the following is the most likely cause of this disease? a. Klebsiella b. Human immunodeficiency virus (HIV) c. Genital herpes virus d. Group A ß-hemolytic streptococcus 26. A 30-year-old male is demonstrating hematuria with red blood cell casts and proteinuria exceeding 3 to 5 g/day, with albumin being the major protein. The most probable diagnosis the nurse will see documented on the chart is: a. Cystitis b. Chronic pyelonephritis c. Acute glomerulonephritis d. Renal calculi 27. A 54-year-old female is diagnosed with nephrotic syndrome. Which of the following is a common symptom of this disease? a. Hematuria b. Dysuria c. Oliguria d. Proteinuria 28. A 45-year-old female presents with hypertension, anorexia, nausea and vomiting, and anemia. She is diagnosed with chronic renal failure. When the patient asks what caused this anemia, how should the nurse respond? Your anemia is caused by: a. Red blood cells being lost in the urine b. Inadequate production of erythropoietin c. Inadequate iron absorption in the gut d. Red blood cells being injured as they pass through the glomerulus 29. A 50-year-old male is experiencing reflux of chyme from the stomach. He is diagnosed with gastroesophageal reflux. This condition is caused by: a. Fibrosis of the lower third of the esophagus b. Sympathetic nerve stimulation c. Loss of muscle tone at the lower esophageal sphincter d. Reverse peristalsis of the stomach 30. A 10-month-old is brought to the pediatrician by the mother who states the baby has been experiencing colicky pain followed by vomiting, sweating, nausea, and irritability. Testing reveals a condition in which one part of the intestine telescopes into another. From which type of intestinal obstruction is he suffering? a. Hernia b. Ileus c. Torsion d. Intussusception 31. A 54-year-old male is diagnosed with peptic ulcer disease. This condition is most likely caused by: a. Hereditary hormonal imbalances with high gastrin levels b. Breaks in the mucosa and presence of corrosive secretions c. Decreased vagal activity and vascular engorgement d. Gastric erosions related to high ammonia levels and bile reflux 32. A 39-year-old female with chronic intermittent pain in the epigastric area 2 to 3 hours after eating is diagnosed with a duodenal ulcer. Which of the following behaviors may have contributed to the development of the ulcer? a. Cigarette smoking b. Drinking caffeinated beverages c. Consuming limited fiber d. Antacid consumption 33. A 54-year-old male complains that he has been vomiting blood. Tests reveal portal hypertension. Which of the following is the most likely cause of his condition? a. Thrombosis in the spleen b. Cirrhosis of the liver c. Left ventricular failure d. Renal stenosis 34. A 60-year-old female with a history of alcoholism complains of recent weight gain and right flank pain. Physical examination reveals severe ascites. This condition is caused by decreased: a. Albumin and lack of cellular integrity b. Capillary filtration pressure c. Capillary permeability d. Antidiuretic hormone secretion 35. A 31-year-old female presents with midabdominal pain. She is expected to have acute pancreatitis. Which of the will be part of the treatment plan? (Select all that apply.) a. Narcotic analgesics b. Restriction of food intake c.Nasogastric suctioning d. Antibiotics e. IV fluids 36. Cholecystitis is inflammation of the gallbladder wall usually caused by: a. Accumulation of bile in the hepatic duct b. Obstruction of the cystic duct by a gallstone c. Accumulation of fat in the wall of the gallbladder d. Viral infection of the gallbladder 37. While planning care for a patient with an extradural hematoma, which principle should the nurse remember? The main source of bleeding in extradural (epidural) hematomas is: a. Arterial b. Venous c. Capillary d. Sinus 38. A 30-year-old white male recently suffered a cerebrovascular accident. Which of the following is the most likely factor that contributed to his stroke? a. Age b. Gender c. Diabetes d. Race 39. A 72-year-old male demonstrates left-sided weakness of upper and lower extremities. The symptoms lasted 4 hours and resolved with no evidence of infarction. The patient most likely experienced a(n): a. Stroke in evolution b. Arteriovenous malformation c. Transient ischemic attack d. Cerebral hemorrhage 40. A 25-year-old female presents to her primary care provider reporting fever, headache, nuchal rigidity, and decreased consciousness. She was previously treated for sinusitis. Which of the following is the most likely diagnosis? a. Aseptic meningitis b. Bacterial meningitis c. Fungal meningitis d. Nonpurulent meningitis 41. A patient is admitted with amyotrophic lateral sclerosis (ALS). Which classic assessment findings will support the diagnosis of ALS? a. Progressive dementia b. Muscle weakness and atrophy c. Severe paresthesias d. Autonomic dysfunctions 42. Which information indicates the nurse understands assessment findings of an aneurysm? a. A headache is the most common symptom b. The majority are asymptomatic c. Nosebleeds are an early symptom d. Epidural hemorrhage occurs in over 80% of patients 43. A 50-year-old male patient is deficient in ADH production. Which of the following assessment findings would the nurse expect to find? a. Increased blood volume b. Increased urine osmolality c. Increased urine volume d. Increased arterial vasoconstriction 44. Diabetes insipidus, diabetes mellitus (DM), and SIADH share which of the following assessment manifestations? a. Polyuria b. Edema c. Vomiting and abdominal cramping d. Thirst 45. A 22-year-old female has a low level of TSH. What condition does the nurse expect the patient is experiencing? a. Primary hypothyroidism b. Secondary hypothyroidism c. Autoimmune hypothyroidism d. Atypical hypothyroidism 46. A 45-year-old female with Graves disease underwent surgical removal of her thyroid gland. During the postoperative period, her serum calcium was low. The most probable reason for her low serum calcium is: a. Hyperparathyroidism secondary to Graves disease b. Myxedema secondary to surgery c. Hypoparathyroidism caused by surgical injury to the parathyroid glands d. Hypothyroidism resulting from lack of thyroid replacement 47. A 12-year-old female is newly diagnosed with type 1 DM. When the parents ask what causes this, what is the nurse’s best response? a. A familial, autosomal dominant gene defect b. Obesity and lack of exercise c. Immune destruction of the pancreas d. Hyperglycemia from eating too many sweets 48. When a nurse is assessing the physical features of individuals with Cushing syndrome, these findings will include: a. Weight loss and muscle wasting b. Truncal obesity and moon face c. Pallor and swollen tongue d. Depigmented skin and eyelid lag 49. A 45-year-old male complains of heartburn after eating and difficulty swallowing. He probably has: a. Pyloric stenosis b. Gastric cancer c. Achalasia d. Hiatal hernia 50. The primary causes of duodenal ulcers include (select all that apply): a. Consumption of spicy foods b. Nonsteroidal anti-inflammatory drugs (NSAIDs) c. H. pylori infection d. Trauma e. Side effects of antibiotics

Friday, August 30, 2019

Choose 2 or 3 poems and explore how Hopkins’ use of language and the structure of the poems

* Creates a sense of place and/ or a sense of person * Conveys what the poet feels about the place/ person * Creates a sense of change/loss * Conveys strongly to the reader Hopkins' strong beliefs about God/ his duties as a priest/ the human condition/ the environment/ the natural world. I am going to look at the poems Inversnaid and Felix Randall and compare the language and structure used in each poem. I chose these poems because Hopkins conveys a strong sense of place in Inversnaid and a strong sense of person in Felix Randall and he describes the progression of each. They therefore provide a good comparison. Inversnaid is about a Highland stream and its journey is described in four stanzas. The first stanza describes the stream rushing down a mountainside when it reaches a dark pool in the second stanza. The third stanza shows the stream at a entle pace until it reaches home and in the final stanza, Hopkins conveys his own ideas on nature and the landscape. The emphasis in this poem is on the exact details of the stream and its journey rather than God's almighty presence which is what makes Inversnaid an unusual poem for Hopkins because in his other poems there is usually some to reference to God and his Christian beliefs as a priest. Hopkins creates a sense of place by appealing to the senses of the reader- sight, sound and touch. He creates an exact visual image of the stream and its andscape by describing the exact colours, ‘horseback brown, fleece of his foam'. The ‘fleece of his foam' makes you think of a sheep's white fleece and the word fleece makes you think of the texture as well. By associating the colours with common things that everybody recognises like horse and sheep, it allows the reader to imagine exactly what he's describing and it helps the poem appeal to a wider audience because everybody knows what a horse or sheep looks like. Hopkins compares the sound of the stream to ‘flutes', which makes you thi nk of a soft tinkling sound and you can imagine the sound of the stream. Because ‘flutes' is at the beginning of the sentence it suggests the stream is echoing the sound of a waterfall. Hopkins uses words like ‘wiry, flitches (ragged brown tufts)' which help create a sense of place because you can imagine the texture of the landscape. The alliteration and repetition used in the line ‘degged with dew, dappled with dew' emphasises the appearance of the landscape. The words degged and dappled also describe the appearance of the land around the stream because they suggest the idea that the landscape is heavy, shiny and speckled with dew. Hopkins creates a sense of change by describing the stream's movement from its ‘roaring down' to its smooth flowing. He uses words which the reader immediately associates with movement. For example ‘roaring', which is a word normally associated with a lion, when combined with ‘rollrock highroad roaring down' provides the image of the stream rolling and rushing over rocks because rollrock is an onomatopoeia- a word which mimics its sound. The rhythm and alliteration in this line also contribute to imaging the stream's movement. In the second stanza, Hopkins has included words such as ‘turns, twindles and rounds and ounds'. These clearly describe the stream's movement and are all onomatopoeias so the words sound like their action. The assonance and repetition of 'rounds and rounds' enforce the idea that the stream is going round and round. Finally, the second line of the third stanza ‘brook treads through' shows the water's smooth movement. Almost every two lines of Inversnaid ends in rhyme (froth, broth) and there are usually four stresses per line: This darksome burn, horseback brown The pronounced rhyme scheme means you reach the climax in the final stanza of the oem faster because it makes the words flow easily and quickly. The final stanza is where Hopkins strongly conveys to the reader his strong beliefs about the environment. ‘What would the world be, once bereft//Of wet and wilderness? ‘ is a line where Hopkins challenges us which is the effect of the question. He is saying that if the world was robbed of these things, it would be nothing. The repetition of ‘let them be left' emphasises the thought from Hopkins that the wilderness should be conserved, especially with ‘O' at the beginning of the repeated phrase. The last entence of the last stanza begins with ‘long live' which shows Hopkins thinks the environment is very important and that places like Inversnaid should be left as they are forever. This opinion was reflected in a letter to his friend, Robert Bridges, where he expressed his fears about ‘the decline of wild nature'. The alliteration of l's and w's in this stanza adds to the rhythm and rapid delivery of it so that the last stanza is more pronounced and in turn Hopkins' views are more emphatic. The alliteration also helps emphasise his views. Long live the weeds and the wilderness yet. In the first half of this sentence the monosyllables used mean the point ‘long live the weeds' is succinct and so it is enforced. Unlike Inversnaid, Felix Randall is a poem about a person and his progression from a strong young man to a weak old man and finally death. We view him through the eyes of a priest who has known and cared for him. Also unlike Inversnaid, this poem contains many ideas about Hopkins' Christian faith and God and his duties as a priest, Hopkins creates a sense of person by opening the poem with direct speech so it as if the priest is talking to someone and we are overhearing heir conversation, which then moves to a meditation and we see the priest reflecting on Felix's life. The poem also opens with a rhetorical question which emphasises the point that it is as if we are overhearing a conversation. By telling the reader Felix was a farrier, it immediately conjures up many images and shows that Felix was part of a world of ‘craftsmanship and strength', which is also shown by the use of technical language belonging to this world (like forge). He describes Felix as a young man as ‘big-boned and hardy-handsome' and the alliteration of these phrases helps o create strong images of a big, rugged and masculine man. Hopkins describes Felix through his illness ‘impatient he cursed at first', which helps the reader get an idea of his character. He also calls him child which suggests vulnerability and that he is the child of God. In the last stanza, Felix is described as ‘powerful amidst peers' when he was at his best which suggests he was a leader and popular at the work place. Felix Randall is not just about the man in the title but also about the priest who cared for him when he was sick. Hopkins creates a sense of person with the riest by describing him at work and his duties as a priest like blessing the sick ‘anointed and all' and providing holy communion ‘sweet reprieve and ransom'. We also see more of the priest's character when Hopkins conveys what the poet feels about Felix and when he says ‘seeing the sick endears them to us'. This shows that the priest feels compassion for the parishioners that he tends to and that being a priest is more than just a job for him- which could reflect the feelings Hopkins felt for his parishioners and what he feels about Felix. In the third stanza it says that the riest has comforted Felix but he has also been touched by him ‘thy tears that touched my heart. ‘ Hopkins creates a sense of change by describing Felix first as he was young ‘big-boned and hardy-handsome' to ‘pining pining'. There is no punctuation between handsome and pining, which is enjambment, and the effect of this enjambment is that the words are emphasised and so the change from Felix being big-boned to him pining is also emphasised. In the same stanza, Felix is describes as becoming senile and loosing ability to reason, ‘ when reason rambled in it'. Hopkins describes the hange from Felix loosing his ability to reason to having a ‘heavenlier heart' and so he had more piece of mind after being blessed and receiving holy communion. It's in the last stanza that Hopkins conveys a real sense of change when he says ‘how from then forethought of, all they more boisterous //years', suggesting what a long way, and what a change it was from Felix being healthy, loud, young, energetic to how he was before he died, ‘fatal four disorders'- his body giving up mentally and physically. The poem conveys strongly to the reader Hopkins' strong beliefs about his duties as priest by having ‘duty' in the first line of the poem and in the priest's conversation so it's his natural thought and it shows that duty comes first. This is also emphasised because there is a stress on the word duty. Hopkins feels his duties as a priest are to bless the sick when they are dying so they feel more at ease about dying. By doing this it makes him more worthy ‘us too it endears. ‘ He also feels his duties as a priest are to offer spiritual comfort, help his parishioners to seek forgiveness from God and to offer the promise of new life by giving them ‘sweet reprieve and ransom'. Unlike Inversnaid, Felix Randall is a sonnet and has a sprung rhythm. This is when the single stresses come one after the other with no unstressed syllables or a single stress plus any amount of unstressed syllables. There are usually six stresses to a line in this poem whilst Inversnaid has four. Felix Randal, the farrier, O he is dead then? my duty all ended Whereas in Inversnaid Hopkins uses compound words that he has made himself, like twindles (turns and dwindles), he uses colloquial language-Lancashire dialect, ‘all road ever he offended', in Felix Randall, which gives a strong sense of spoken voice nd emphasises the point that it feels like we are overhearing a conversation between the priest and someone else. It also makes the poem less stiff and more emotive because it is someone's thoughts and feelings spoken in their own dialect. The use of colloquial language in this line is to convey a profound spiritual truth as it is saying ‘may all his sins be forgiven'. I prefer Felix Randall because I think Hopkins creates a much stronger sense of person than place and it's much more interesting. I think the structure of the poem is better because it is more effective in conveying Hopkins' ideas. By starting with Felix suffering from a serious illness, and then describing how the priest was able to help him and the benefits the priest gained from that and finally to comparing Felix Randall at his prime to how he was at the end of his life makes it a more emotional poem than Inversnaid. The fact that the poem contains ideas of a person's suffering means that a lot more people can relate to it, than to a poem about a Scottish landscape, because everyone has suffered or seen someone else suffer the effects of old age. The use of colloquial language also makes the poem more accessible. ‘Ah well, God rest him all road ever he offended! ‘

Thursday, August 29, 2019

The Rising Economy of China Research Paper Example | Topics and Well Written Essays - 1500 words

The Rising Economy of China - Research Paper Example However, from 2007 – 2009 china like the other developed nation saw a downfall in its growth but the recovery system was very good. Unlike the other western nations and US, China did not suffer from huge recession. Going through few measurements, China’s economy is the second largest and is moving towards becoming the largest. (Grumbine, 2007) This research paper on China has examined all the implications including both the opportunities and challenges, considering the U.S. economy form the huge growth of China and her emergence as one of the most powerful economy in the world. Will China Overtake the U.S. Economy? The real GDP of China has grown twice as fast before the reformation period. Let us go through the factors, which have led this success story of China. Looking at China’s rapid growth, many economists and analysts have given their view studying it since 1979. If we look through China since the period of economic reformation, we see that China has been able to accumulate huge wealth and has gone through many developments. Both of these factors went equally hand in hand. Improvement in productivity led to the improvement of the growth and this hereby-generated huge fund, which ultimately led the road for new investment. Another advantageous situation for China was that it could draw huge amount form the domestic savings from that of finance investment during the time of economic reforms. (Wu, 2011) What led to China’s foreign direct investment (FDI) were incentives and trade reforms. This became the major source for China. The increase in annual FDI was the fastest in China in 1990s. During this period, the growth was $37.5 billion in 1995 to $3.5 billion in the early 1990s. This makes a ten-fol increase. In between 1995 -2009, annual FDI level was doubled. This capital is used efficiently by China and hence has been able to contribute to the economic growth. (Wu, 2011; Roett and Paz, 2008) It has been seen that much of fore ign domestic investment in China goes into export and manufactures which includes export like consumer electronics. Several case studies reveal that the gain in productivity has been one of the major cause in this huge rapid growth, economically since the implementation of the reforms. Taking an example of an International Monetary Fund (IMF), which concluded that the growth in productivity was the most significant reason for china’s economic growth? This study shows us that during 1952 – 1978, the accumulation of capital accounted for 65% of output growth in China, whereas the input growth for labor and productivity was 17% and 18%. Just the opposite happened during 1979 – 1994 (this was the period when economic reform in China took place), growth of productivity was nearly 42% of the economic growth output whereas the labor and capital inputs was 58%. (Roett and Paz, 2008; Blankert, 2009) Resources were reallocated due to which productivity had increased in ec onomic reform of China. This took place in areas where the control was under the governance of the central government like trade, agriculture, and services. Reforms in agricultural sector boosted production. This also realized the workers for pursuing employment in actions where the marginal production is high. (Wu, 2011; Roett and Paz, 2008) The rise in economy in China happened to have strengthened the relation of U.S. – China. Total amount of trade went up from $4.9 billion in the year

Wednesday, August 28, 2019

The Police in the United Arab Emirates and the Justice System Essay

The Police in the United Arab Emirates and the Justice System - Essay Example Additionally, this write-up also analyzes the independence and integrity of the legal system since the above virtues are crucial for any judiciary. The judiciary requires an effective police force in order to execute its mandate properly. Consequently, it is imperative to study the police force (Tammim and Price 25). The constitution of UAE is the ultimate law that grants authority to the courts of that nation. The laws in this country are largely civil and Sheria laws. The Egyptian laws primarily influenced the civil laws. UAE’s law has expanded rapidly due to the increase in Dubai’s commercial activities. The enormous commercial activities have resulted in legislation of laws providing a legal structure for commercial activities. The areas of business captured by the new laws include intellectual property, banking and labour. Enactment of the new laws was imperative and timely since it is crucial to provide legal guidance enabling elimination of malpractices. UAE is a coalition of seven emirates. Understanding the political structure of this nation will make understanding their judicial system easier. The overall judicial authority is the federal judicial authority that oversees the operations of the courts. However, certain emirates of the UAE are self-governing. Such emirates include Dubai that has maintained its own lawyers and judges. Dubai’s system has three different sections in its court system. First, there is the civil section that addresses all the civil suits. Secondly, there is the criminal section that addresses criminal suits. Lastly, there is the Sheria section that addresses family matters that relate to parties that profess the Islamic faith. These sections of the Dubai court have enabled the legal system in this part of UAE to address all the suits that arise. UAE is an Islamic country where the religion influences the law considerably. Additionally, many of the parties in the suits may profess the Islamic faith hence, d emanding that the court follows the Sheria (Tammim and Price 31). Evidently, Dubai has an exceedingly elaborate judicial system. This emirate has property and labour courts. The property courts address all suits that pertain to possessions in Dubai. While the latter addresses suits, pertaining to workers and employers disputes. These courts are critical since Dubai has witnessed massive foreign and internal investment and in such cases, numerous suits have arisen pertaining to labour and property. Globally, judicial precedents are central in the determination of subsequent cases. As such, some judicial precedents have formed the pillar of the current laws. However, in Dubai the judges follow a different trend. Judicial precedents have minimal implications on other related cases hence; the judge is at will not to adhere to the precedents. This is unique since judicial precedents have massive implications on related rulings in most nations. In many courts globally, rulings in courts o f higher jurisdiction bind junior courts. As such, a court with higher jurisdiction can overturn the ruling in a junior court. However, in Dubai, there are not binding but they provide guidance in legal practice (Tammim and Price 42). The above details reveal that Dubai has its own judicial system that does not operate under the Supreme Federal Court (SFC). The SFC evaluates the conduct of all the courts in UAE. However, some emirates are not subject to

Tuesday, August 27, 2019

World Religions Essay Example | Topics and Well Written Essays - 1000 words - 3

World Religions - Essay Example There are also several differences on the level of dogma as well. For example, people who have adopted the approach of Reformation Christianity do not share the idea of a saint in a traditional meaning of this word. Thus, the pious figures who acted in the Bible are respected, but they are not prayed to, as it is in Roman Catholicism. Reformation Christianity suggests that a true believer should only pray to God and not intermediary is needed so that the prayer is heard by the All Mighty. Finally, the idea of purgatory – the place when souls of the sinner might stay temporarily in order to purify themselves – is characteristic to Roman Catholicism only. Reformation Christianity argues that the after life is divided into two separate worlds – Heaven and Hell – and there is no need for a third one as the above-mentioned concepts are perfect and a true Christian should work hard on getting into Heaven and ending up in a purgatory is not an option. Just like any other religion, Islam has several fundamental principles that define its spiritual tradition. They received the name of Five Pillars of Islam. The first of them is called Shahadah and is largely focused on the key ideas of the Muslim faith: there is no God, but God (Allah is simply the Arabic word for God) and Mohammed should be regarded as the only Messenger from him. These two simple statements from a set of coordinates that Islam operates within. That is why there is no wonder that the above-mentioned statement is repeated several times during a day by true believers.

Monday, August 26, 2019

A Reality of Cairos Past and Future Essay Example | Topics and Well Written Essays - 2500 words

A Reality of Cairos Past and Future - Essay Example Cairo's efforts to mange its population is mirrored by a continental program in Africa that aims to decentralize commerce and industries by 2015 (Raychaudhuri 6). In 2005, the Egypt Human Development Report (EHDR) 2005 was published and tackled the problems that overcrowding has brought to the city: it cites that the disparity in resources, prospects and representation is a direct deterrent to national goal of development for Egypt (United Nations Development Programme [UNDP] "Choosing our future: Towards a New Social Contract", 5-6) Crowding in urban areas is a problem that all major cities are facing. Even developed countries also have to deal with issues of disproportion of population and industries. Efforts to balance these trends have come in either redevelopment of stagnating areas or through relocation efforts. The successes of these projects have been intermittent and have done little to stem rapid growth of urban populations. The stories of remote locations becoming ghost towns as residents move to the city is not fiction, it is a reality that aggravates economic and social problems of less developed regions. From the perspective of computer programs that include crowds and other social behaviors associated with it, crowding is seen as something that is important in all growing cities and economies. In many cases, urban overcrowding can either be a 24-hour phenomenon to a city or only an effect of people coming to work in the cities where the human congestion eases as people return to their homes at the end of the day. According to Loscos and his associates, crowding creates a resource base that is essential for development but at the same time, one has to be very careful in encouraging population development because population grow in geometrically and once it finds its momentum, little can be done to control it excluding extraordinary measures without sacrificing growth. Hebding and Glick point out that crowding is though a strongly social behavior, factors that fuel it more powerfully are economic and political factors. People gravitate towards areas that give him best access to resources. A direct economic effect of these movement is on labor markets and even greater impact is made on developing economies were labor maybe more easier than al other economic resources (Bertola 3027-3028). Politics also tend to follow these developments. The greater the development, the greater is the need for administration. Wars have been fought to control cities independently of the countries they are situated in. Cairo historically was a key city in controlling the Nile and gaining access to the rest of Egypt. There is cyclical effect to these developments: population, commercial and industrial density develops economic and political centers while at the same time, the establishments of these centers attract further population multiplication. Population and the availability of labor, political and economic institutions are all key factors that are essential to development (Bergsten). The magnitude of these cities, whether newly developed or ancient ones like Cairo, can be measure by the extent of their population, economy and political significance. Therefore, overcrowding to a certain extent is an indication of a city's

Sunday, August 25, 2019

Game changer Movie Review Example | Topics and Well Written Essays - 500 words

Game changer - Movie Review Example The call for the need for diverting to renewable energy has been advocated for decades. But it seems as human nature goes, it is the principle of carpe diem or what matters at this moment that counts without consideration for the future. In this scheme of things, it is always the common people along with the viability of nature that is compromised. The video upholds the reality of the conflict between the need to protect the environment along with the health of the people in exchange for the more ephemeral and the voracity for money. The calculations of Terry Engelder in his conservative calculation of finding out the 50 trillion cubic feet of natural gas in the Marcellus Shale and Conrad ‘Dan’ Volz’s calculation of river strontium and barium pollution makes this its central concern. What Engelder was able to stumble upon is at the outset an answer to what seems nothing less than a prayer to an ailing economy. The need for energy, and the country needs lots of it, is easily solved by the natural gas that will be exhumed from the Marcellus Shale. While what Volz was able to calculate posed a threat on the environment and how this affects the health of people, something inversely proportional to the positive effects of Engelder’s discovery.

Saturday, August 24, 2019

French culture 1800-1900 Essay Example | Topics and Well Written Essays - 1250 words

French culture 1800-1900 - Essay Example He is accredited as the founder of the impressionist movement. He is considered to be one of the most important artists in history; his contributions to art are still being viewed until today. Claude Monet’s work was showing more about the light hence he would paint subjects under different light conditions over and over as he was trying to understand the qualities of light in the natural world (Discover France 1). Claude Monet’s painting impression sunrise earned the group the title impressionists as some critics thought the group paintings were unfinished impressions. Claude Monet used various styles so that his paintings would look more alive hence to add life in his paintings which include; light, water, landscapes, water lilies and young woman with a little boy. Claude Monet used water as it had great mirrors for reflecting the trees, boats and sky. He used any type of water from oceans, rivers, lakes, or pounds. He also used light as he wanted to capture the fundamental nature of light. Claude paid more attention to how the light would strike his subject than the subject itself. In his use of landscape, if there were people seen in the scene they were often considered as mere shadows. Claude Monet spent almost twenty years painting water lilies in numerous colors, positions and styles. In his early paintings his favorites were that of a young woman with a little boy. The young wom an was his wife Camille and the little boy Jean was their son. Claude Monet loved light very much as he believed light equaled color and he always sought to add luminescence to the paintings so as to give them some of the life. He observed them by using pure spots of different colors side by side as a replacement for the gradations of the same color. These broken colors merged at a distance but they took a vibrancy not obtained by the use of hues and shades of the same color. His shadows were constructed with complementary colors of the objects in the

Friday, August 23, 2019

Urban Water Cycle Essay Example | Topics and Well Written Essays - 1250 words - 1

Urban Water Cycle - Essay Example Most urban centers receive their supply of water from a definite water entity such as a river, lake or a dam. The land area that surrounds the water source is its catchment. The level of cleanliness of a catchment area determines the water quality of the dam or river. A town that uses a dam or several dams as water reservoirs will receive water from rivers. In this regard, the state of the river will determine the water quality that enters the dam. The dam is the storage point for the water from rivers. It is normally built adjacent to a river to block a section of the flowing water and store it. It is from the dam that the urban population receive reliable water supply for their use. Although the water in the dam might look clear, it is not fit for human consumption yet. This is because it contains pollen, soil particles and dust. These particles contain viruses, bacteria together with several other microorganisms that can be harmful to human health. To remove these microorganisms, the water from the dam is first processed in a water treatment plant prior to its use. The water goes through some specific stages and steps at the treatment plant. Such stages include pre treatment, flocculation, filtration and chemical dosing. At the pre treatment level, a polymer called coagulant and alum is added to the water. The substances help to capture the solid particles that provide host to bacteria and viruses. The water free of the particles remains less turbid and clean. At the flocculation level, there is the removal of solid particle from the water. Mixing and circulation occurs for the solid particles captured in the pre treatment step to float on top in the form of froth. At the filtration level, the water is pumped through filters to get rid of the remaining particles. Finally, there is the addition of chlorine to get rid of the remaining microorganisms or germs, if any at the chemical dosing stage. This stage also involves the addition of fluorine for teeth prote ction and the adjustment of the pH level of the water.     After the above stages of treatment, the bulk main pipes supply carries the treated water to reservoirs allowing its distribution into smaller pipes into households. The reservoirs help the water stored to adjust with the changing demands. It also assists in the management of the pressure from users so that it flows to taps at expected speeds. Reservoirs can be either above or below the ground. The reservoirs supply water into homes through the service lines than branch from the mains pipe. After use at home, the water goes down the drain from where it enters the network of wastewater. The wastewater then flows into the sewerage system.

At home Midterm - research paper Example | Topics and Well Written Essays - 1000 words

At home Midterm - - Research Paper Example But plasma level was significantly lowered only in the group treated with 4 cups of green tea per day and the mean drop of plasma cholesterol was 17.2%. Findings of this study confirm the therapeutic effect of green tea on lowering cholesterol. Health benefits of green tea have been extensively studied in animal experiments and in some human longitudinal and experimental trials specially using healthy individuals. These health benefits believed to be occurred due to high levels of polypenoles in green tea (Kuriyama et al, 2006). Scientists suggest green tea can be a one reason for low incidents of cardio vascular disease and cancer among Japanese and Chinese. Kuriyama et al (2006) carried out an 11-year follow-up study to identify effect of green tea on cardiovascular disease, cancer, and all causes of death in Japan. This study recruited 40530 Japanese adults of age 40- 79 years. Their green tea consumption and cause of death were recorded. During the follow-up 4209 participants died and 892 deaths caused by CVD while 1134 deaths caused by cancer. Statistical analysis showed death from CVD was significantly lower among the participants who consumed 3 or more cups of green tea daily than who consumed lower amounts after adjusting for age and sex. However no protective effect was found against the cancer. Another double blind experimental trial was carried out by Nagao et al in 2005. In this study experimental group was given 690 mg/d containing green tea extract verses 22 mg/d catchechins containing oolong tea for the control group for 12 weeks after two-week specific diet. Their body weights, BMI, waist circumference, body fat mass, subcutaneous fat area and malondialdehyde-modified LDL were measured at the beginning and the end of the experiment. The group treated with green tea extract showed a significant reduction in body fat and malondialdehyde-modified LDL than that of the oolong tea group. A placebo controlled

Thursday, August 22, 2019

The Nature and Characteristics of Schizoid Essay Example for Free

The Nature and Characteristics of Schizoid Essay Abstract Eugen Bleuler first used the term â€Å"Schizoid† in 1908 and described it as â€Å"a human tendency to direct attention toward ones inner life and away from the external world†. Schizoid Personality Disorder (SPD) is characterized by a lack of interest in any form of social relationship, a solitary lifestyle, and secretness. People with SPD are often indifferent, which can cause interpersonal difficulty. Individuals with the disorder may have trouble voicing their opinions when faced with unfavorable situations, and most often remain passive about many issues. Communication with others can be awkward and lack sincere meaning. As a result, they are not able to accurately understand how others think of them, and know how well they are getting along with others. This can lead to a feeling of severe self-consciousness and paranoia. Schizoid Personality Disorder: The Nature of Schizoid Personality Disorder The American Psychiatric Association (2008) reports that the prevalence in the general population of schizoid personality disorder (SPD) in the general population is less than 2%. Other studies have found a community prevalence of 5.1% in the United States. There is an increased prevalence of schizoid personality disorder in relatives of people with schizophrenia, as well as those who have been sexually abused as a child. The DSM classifies Schizoid Personality Disorder as: â€Å"A. A pervasive pattern of detachment from social relationships and a restricted range of expression of emotions in interpersonal settings, beginning by early adulthood (age eighteen or older) and present in a variety of contexts, as indicated by four (or more) of the following: Neither desires nor enjoys relationships or human interaction, including being part of a family Almost always chooses solitary activities Has little, if any, interest in having sexual experiences with another person Takes pleasure in few, if any, activities with other people Lacks close friends or confidants other than first-degree relatives Appears indifferent to the praise or criticism of others Shows emotional coldness, detachment, or flattened affect B. Does not occur exclusively during the course of schizophrenia, a mood disorder with psychotic features, another psychotic disorder, or a pervasive developmental disorder and is not due to the direct physiological effects of a general medical condition.† Though there are several methods of treatment, most doctors suggest a short-term therapy/medication treatment, as long term can be difficult for the patient to remain motivated to continue returning and having unwanted social interaction. Seeing a psychologist allows the patient to open up and possibly become more comfortable with interpersonal communication, enabling a more personable identity. Those with SPD may demonstrate a vivid and wild fantasy life, and attain hobbies according to such. Things like video games, drawing, photography, and other solo activities are what interest SPD victims the most. Someone with SPD doesnt go out to social events, have intimate relationships, or even have many friends. Social interaction like that just isnt appealing to patients with SPD. They may never live a completely normal life with friends, a spouse, and other people to communicate with. However, this does not mean they arent happy. People with Schizoid rarely ever describe their life as â€Å"dull† or â€Å"boring†. Some patients tell of the immense pleasure they receive when making a job well done and finishing their work. Many are workaholics, and pour their heart and soul into every step of their careers. People with SPD are much more of a benefit to our society than some people may realize. Without the constant distraction of friends, relationships, and social events, they are able to concentrate on the task at hand. Whether it be a career or a simple arts and crafts project, concentration and focus go uninterrupted and can lead to a job very well done. I chose this topic because I had no idea what it was, and I wanted to learn more about it. I had no idea what I was getting myself into. Over the last few weeks I have been constantly studying this disorder and trying to get into the mind of someone with SPD. At first, it seemed hopeless. I couldnt seem to understand the idea of not having friends, or having never had a girlfriend. Social interaction like that had always been given in my life, and I couldnt imagine doing without. After further thought, however, I came to the conclusion that not only did they not want a physical relationship with others, they felt no need. If one can become completely content without the attention of others, then why bother yourself with the distraction? Though I havent personally spoken with someone with SPD, this is how I understand it. I feel as though they not only have no desire, they feel no need. Simple as that. A case study I found involved a middle-aged man named Mark and a peek into his life. He tells of his career, hobbies, and relationship with his family. â€Å"â€Å"Mark sits where instructed, erect but listless. When I ask him how he feels about attending therapy, he shrugs and mumbles OK, I guess. He rarely twitches or flexes his muscles or in any way deviates from the posture he has assumed early on. He reacts with invariable, almost robotic equanimity to the most intrusive queries on my part. He shows no feelings when we discuss his uneventful childhood, his parents (of course I love them), and sad and happy moments he recollects at my request. Mark veers between being bored with our encounter and being annoyed by it. How would he describe his relationships with other people? He has none that he can think of. In whom does he confide? He eyes me quizzically: confide? Who are his friends? Does he have a girlfriend? No. He shares pressing problems with his mother and sister, he finally remembers. When was the last time he spoke to them? More than two years ago, he thinks.He doesnt seem to feel uneasy when I probe into his sex life. He smiles: no, he is not a virgin. He has had sex once with a much older woman who lived across the hall in his apartment block. That was the only time, he found it boring. He prefers to compile computer programs and he makes nice money doing it. Is he a member of a team? He involuntarily recoils: no way! He is his own boss and likes to work alone. He needs his solitude to think and be creative.Thats precisely why he is here: his only client now insists that he collaborates with the IT department and he feels threatened by the new situation. Why? He ponders my question at length and then: I have my working habits and my long-established routines. My productivity depends on strict adherence to these rules. Has he ever tried to work outside his self-made box? No, he hasnt and has no intention of even trying it: If it works dont fix it and never argue with success.If he is such a roaring success what is he doing on my proverbial couch? He acts indifferent to my barb but subtly counterattacks: Thought Id give it a try. Some people go to one type of witch doctor, I go to another.Does he have any hobbies? Yes, he collects old sci-fi magazines and comics. What gives him pleasure? Work does, he is a workaholic. What about his collections? They are distractions. But do they make him happy, does he look forward to the time he spends with them? He glowers at me, baffled: I collect old magazines. he explains patiently How are old magazines supposed to make me happy?. †Ã¢â‚¬  As clearly demonstrated above, this patient displays no interest toward others socially. Though he has had an intimate relationship in the past, his concentration now pertains to his work and his sole hobby of collecting magazines. A workaholic, he prefers to work in solitude, as that is the only way he can think and be creative. His disbanded relationship with his family shows that even those supposed to be most important in ones life hold little to no importance. A seemingly uneventful life of routine is made enjoyable by his passion and innovation for his career. Without the distraction of social relationships, he is able to connect with his work and focus at a higher level. SPD not only allows for a better concentration level, it enables the patient to think more clearly, and with a better focus. As stated above, his life is almost completely centered around his career, something he seems to be rather proud of. Taking pleasure in his job lets him feel comfortable with his lifestyle and content with the choices he has made. In two separate studies, prisoners were examined on the validity of SPD. 556 male jail inmates in the United States participated in Study 1; 175 mentally disordered offenders in maximum security hospitals in the United Kingdom participated in Study 2. On both studies, scores on the Interpersonal Measure of Schizoid Personality Disorder (IM-SZ) showed reliability and patterns of correlations with other measures consistent with expectations. The scale displayed patterns of relatively specific correlations with interview and self-report measures of SZPD. In addition, the IM-SZ correlated in an expected manner with features of antisocial personality and with interpersonal behavior. In another study, 10 male individuals diagnosed with SPD were placed in a room together. Their behavior was recorded and later compared to an experiment under the same circumstances only with 10 seemingly normal men. The test subjects with SPD did not interact with one another for an entire half hour, until one of the men fell out of his chair and one of his colleagues helped him to his feet. This was a blind experiment, where the men involved did not know the others suffered from the same ailment. The men in the control group were quiet at first, but after the first 5 minutes they were all communicating with one another, talking about sports, family, and relationships. Works Cited Thylstrup, Birgitte. (2009). American Journal of Psychotherapy. Retrieved May 3, 2012 http://0-web.ebscohost.com.iii.sonoma.edu/ehost/detail?vid=3hid=122sid=d673d133-4e90-4a0f-bcd4-93fdeb342a77%40sessionmgr110bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#db=aphAN=43741388 Mayo Clinic Staff. (2010). Schizoid Personality Disorder. Retrieved May 2, 2012 http://www.mayoclinic.com/health/schizoid-personality-disorder/DS00865 Amal Chakraburtty, MD. (2009). Schizoid Personality Disorder. Retrieved May 2, 2012 http://www.webmd.com/mental-health/mental-health-schizoid-personality-disorder Psych Central Staff. (2009). Schizoid Personality Disorder. Retrieved May 4, 2012 http://psychcentral.com/disorders/sx30.htm American Psychiatric Association. (1994). Schizoid Personality Disorder. Diagnostic and statistical manual of mental disorders, fourth edition. Washington, DC: American Psychiatric Association. Mike Martinez. (2012) Schizoid. Retrieved May 4, 2012 http://www.schizoids.info/ Burntt, George. (2008). Schizoid Personality Disorder. Retrieved May 1, 2012 http://www.mentalhealth.com/dis/p20-pe02.html lais MA, Smallwood P, Groves JE, Rivas-Vazquez RA. (2011). Schizoid Personality Disorder. Retrieved May 4, 2012 http://www.nlm.nih.gov/medlineplus/ency/article/000920.htm Grohl, J.M. (2010). Schizoid Personality Disorder. Retrieved May 2, 2012. http://www.psychologytoday.com/conditions/schizoid-personality-disorder

Wednesday, August 21, 2019

Human Resources Management In Organisational Context Business Essay

Human Resources Management In Organisational Context Business Essay Each organisation has a unique external environment that has a unique impact on the organisation (Capon, 2009, p7). Furthermore Jain et al (2010) state that organisational success is down to the adaptability of a company in the external environment. The STEEPLE model of external analysis will be used in conjunction with critically appraising the company named Hilton. The worldwide hotel chain shall be analysed using the model and the essay shall conclude with recommendations for Hilton to utilise. The aim of this essay is to critically evaluate the external analysis of the case study organisation. The structure is as follows: A brief background to the organisation; defining what is meant by STEEPLE and how it is utilised; look at each part of the model and relate how this may affect the business and finally to come to a conclusion as to what the main problem areas for the company are. What is meant by the STEEPLE model? A STEEPLE analysis can be used to analyse a firms current and future environment (Worthington, 1946, p7). A STEEPLE analysis is an examination of the external market (Campbell et al, 2005). A STEEPLE analysis breaks down the external analysis into six different categories: Socio/Cultural, Technological, Economic, Environmental, Political; Legal and Ethics (Campbell et al, 2005; Harrison, 2010; Jain et al, 2008; Kew et al, 2008; and Worthington, 1946). All of the named categories will have a different effect on the external environment of a particular company. The first part of the STEEPLE analysis is Socio/Cultural, this will be critically evaluated in the next section. Socio/Cultural The Socio/Cultural aspect examines the demographic trends, income distribution, social mobility, lifestyle, attitudes to work and leisure and levels of education (Kew et al, 2010). Some of the Socio/Cultural components will affect Hilton. Demographics according to Farnham (1990, p43) is The statistical study of populations through census returns, records of birth, deaths and marriages and other means. Traynor (2008, p1) finds that Britain will overtake Germany and France to become the biggest country in the EU in 50 years time. The Local Government Association seconds this by finding that the rate of births has fallen dramatically however people are living for longer (Local Government Association, 2010). This may effect the Hilton company because due to people living longer, they will need to take into consideration that there will be an increase in people who are retired. This may mean that people will not have the same income as when they were working and they may have to reduce th e cost of their rooms. On a more positive note for the company, people will have more time to spend on leisure activities. If the company decides to invest money into upgrading the leisure facilities, people may decide to come and spend their time and money there. As found by Vierich et al (1991), consumers in the future are likely to be specific in their requirements and will be less tolerant of providers that impede their leisure process indicating that if a hotel chain does not have a good leisure facility they may choose to spend their money elsewhere. The Socio/Cultural is an aspect that Hilton shall need to be careful of, the management will need to decide what price the rooms are in order to remain competitive. The next section of the STEEPLE model is Technological. How this affects the organisation will be discussed in the following section. Technological The Technological factors in the STEEPLE model critically evaluates the use of techonology available and the effect it will have on the organisation (Johnson, 2008). Kew et al, (2010, p6) state that Technological factors looks at: Research and Development; new inventions; speed of technology and developments of systems Aksu (2002, p94) states that Websites have become important sources of advertisement. This is true as more people get the internet, the information available to them becomed unlimited, this can therefore be linked to development of systems part as the internet is ever changing for the better. Hilton will need to be careful that there website sells the hotel to the customer. Law et al (2005) found that increased Technology meant that customers has a better expereince, booking rooms will be faster, check-in will be quicker and problems will be solved quicker all adding to the customers experience. Although the Technological side does not affect the company in many ways i t still has an impact on what Hilton do. The third part of the STEEPLE model critically appraises the Economic factors affecting the organisation. Economic The Economical factors evaluates the economy and how it may affect the organisation. It uses the economic factors such as supply and demand, inflation and the overall economical impact to the company (Sloman, 2010). It is a known fact that the recession has caused many companies lots of pressure to perform more efficiently (Townsend, 1983). The recession will have a major impact on the company. The company will have to cut costs in order to survive. Staff themselves cost money (Torrington et al, 2008). Supply and demand has the theory that as demand increases, supply increases, but as demand falls, supply falls (Henderson, 2008). The laws of supply and demand will ultimatley affect the organisation in the fact that if people have a demand for wanting hotel rooms or a certain product that Hilton sells, the supply must increase. If people no longer want the product or service the supply must change in order for the company to make money. Another factor affectingh the organisation is th e fact that the exchange rates vary daily. This will affect the companies asset prices. For example, if a company has debts in a foreign country, it may work in their favour to wait until the exchange rate is low, therefore costing less.****Need some quotes on where I got this from?**** The Economical side of the external analysis model is arguabbly very important. There are other factors however used in the STEEPLE model, the next part is Environemtnal and this will be discussed in the next section. Environmental Over the last decade or so the environment has been an important part of every day life. Scientists have found that our world is slowly getting warmer and this is known as global warming (Global Warming, 2010). Delworth et al, (2000) find that globa warming is due human-induced increase of greenhouse gasses. Every human being and also organisation therefore has a part to play in saving the environment. The councils around Scotland have recently introduced bins that are to be used for recycling, this is therefore there part to play in saving the environment. Although one organisation changing their ways will not have that big an impact on the environment, every little helps. Hilton must be careful that they look after the environment. It is clear therefore that environmental factors are an important extrernal factor that impacts upon a company. There are laws being passed everyday by different countries to stop the ever growing amount of pollution going into the atmosphere. The enviro nmental issue is a growing concern for companies and therefore is an important factor for companies around the world to remember when scanning the external environment. Now that the Environmental issues affecting the companies have been raised, the model being utilised throughout this essay states that the next part of the political environment and how that affects organisations such as Hilton. Political Political parties all have different agendas. How these agendas will affect organisations will differ between the parties in power. At the present, there is a coalition government in place and they have changed things within the country already. Depending on who is in parliament at the time will affect different companies. If for instance a green party is in place, they will be tough on climate change. If the labour government comes back into power, things may change that will help employees and their families. However the coalition government at the present time will have different opinions on how the country should be ran. A part of the conservative party manifesto was to increase support for enterprise and have a fairer and more balanced economy (Conservatives, 2010); where as the liberal democrat side of the government believe in tax efficient investment vehichles to provide seed captial for start up businesses (Libdems, 2010). It is clear therefore that different governments in place may affect organisations greatly, therefore becoming a very important part of the case studies external environment. The next part of the model critically analyses the Legal aspect of the environment and suggests how this may affect organisations throughout different countries. Legal The Legal part of the external analysis for any company is an important one that must be kept up to date, some laws change daily and this is done by the House of Lords in London. The Legal environment is a very important aspect that must not be overlooked, the company must do things legally and have stick to protocol when carrying out a procedure such as disciplinary actions or maybe be faced with a fine issued by employment tribunals. The European Union (EU) also has a part to play with the legal aspects of the external environment. The EU issue directives, which must be in place in all member states or a fine and/or penalty, will be issued. An example of an EU directive that may affect Hilton was issued in 2009 to make it easier for companies to sell their services across all of the member states (BIS, 2010). This is just an example directive, there may be many more for the organisation to consider. One must remember that in multi-national organisations such as Hilton, the laws in each land will be different and it is important that the Human Resources strategy takes this into account. From directives and laws in place such as the ones mentioned, it is clear that the legal environment is a minefield for organisations and one that if not careful can be costly to organisations. Rushton (2010) find that employment tribunals have risen by 56% in the last year. It is clear therefore that the Legal aspect of the STEEPLE model is an important factor for the external environment. Organisations must be careful and mindful of the ever-changing laws. The final part of the STEEPLE model is ethics and how that affects the external analysis. Ethics The ethical factor of the external analysis critically evaluates how socially responsible a company is. A new buzz word for socially responsible is CSR also known as Corporate Social Responsibility. How socially responsible a company is now a deciding point for most customers. For example, people may not choose to shop in the shop Primark after it was found that they get their clothes made in poor countries where people work for low wages and in poor conditions. Thankfully, Primark have invested in the Ethical Trading Initative meaning that they are taking a pro-active role in how ethical the company is (Primark, 2010). How a company treats their staff therefore is a factor organisations across the globe must be careful off. Conclusion Having utilised the STEEPLE model to analyse the external market of Hilton, it can be concluded that there are certain main factors that affect the organisation and therefore recommendations can be drawn: If as the Local Government Association (2010) finds, the population is living older, Hilton may need to watch their prices for rooms to keep at a competitive rate. A quick search on the company website gives an average price of  £104 per room, for one night (Hilton, 2010) This is expensive considering it does not include breakfast especially compared to other hotels such as the travel lodge. The organisation will need to keep in touch with increasing technological advancements as Law et al, (2005) found that customers will be impressed by these advancements as it means that processes can be done quicker and more smoothly. The economical factors of the external analysis are difficult to manipulate and change. The government have all control over the economy and Hilton must know what is happening regarding prices and interest rates. The organisation must be wary that the environment is now a large factor in deciding strategic movements that organisations such as Hilton make. Hilton must be careful not to make too much pollution and recycle as much as possible. The government policies will change every time a new party comes into power. It is important that multinational organisations such as Hilton understand that there are different governments in different countries and they must keep this in mind when making decisions. The Legal aspect of the external analysis model has indicated that there are many new laws brought in and some of them may have a direct or indirect affect on the organisation. Finally the ethical aspect is one that affects all companies in todays society. How socially responsible a company is will affect the amount of people that buy there. Therefore in general using an external analysis framework makes organisations such as Hilton more aware of the potential dangers in the market in which they operate and therefore is an invaluable tool to use (Farnham, 2010).

Tuesday, August 20, 2019

Youth gang culture and publics perception of gangs

Youth gang culture and publics perception of gangs It is the intention of the following literature review to focus upon the gang and focus in detail on youth gang culture and look in detail the media coverage in relation to knife crime, the public perception of the gang. To discuss why young people become involved in gangs and to discover during this literature review if poverty, race and ethnicity have a radical impact on who joins a change plus who is a victim of a gang. In order to discuss the subjects noted above this review will also look in detail into previous research relating to gangs with a particular emphasis on youth crime. It is also critical to highlight that it is important to discuss key social theories which could be utilised to explain some of the above. In recent years the media, government, police have used the term gang to generally refer to crimes which have been committed by groups of young people. Often crimes such as knife crime have been used by the mass media to portray gangs in a particular way. Often crimes such as knife crime have been used by the mass media to portray gangs in a particular way and also to draw public attention to this social issue. According to the Home Office There has been increasing public concern in recent years about gun and knife crime. While disturbing, the number of such crimes is relatively low and in a general population sample survey such as the BCS the number of victims is too small. Alexandar (2008) More than 70 youngsters died at the hands of gangs in Britain in 2008. In London, 26 were stabbed to death. There are more than 170 gangs, with members as young as ten have been identified by police in London. Many teenagers now routinely carry a knife out of fear, in order to defend themselves if attacked. The penalty for straying into the wrong area is to be robbed, beaten or stabbed. It is difficult to define specifically what a gang is due to the nature of these particular social groups. Gangs in the UK are currently seen as a collection of more than two people for example and often these gangs have a specific purpose. In recent years a collection of youths walking around the streets have become labelled as gangs in the media. Steven Sachs (1978) makes the following definition, a youth gang is commonly thought as a self-formed association of peers having the following characteristics: a gang name and recognizable symbols, identifiable leadership, a geographic territory, a regular meeting pattern, and collective actions to carry out illegal activities, it is a structured, cohesive group of individuals, usually between the ages of eleven and twenty-five, gang members can be male or female, but they are most often male. (Sachs, 1997) According to Cohen (1955) Youth gangs participate in all kinds of activities such as extortion and intimidation, robbery, vandalism, assault, drug trafficking, stabbings, shootings, and sometimes even murder. The following sections of this literature review will focus in detail at specific research which has been carried out previously relating to youth gangs and knife culture. Study 1 The first study was created in 2008 by Scottish centre for crime and justice research , they were awarded a research grant of  £155,000 by the Scottish  government to undertake ethnographic research exploring the nature of youth gang involvement, and the nature of knife carrying by young people in Scotland, and the roles that such activities may play in young peoples everyday lives. The research took place in five locations across Scotland and involved a multi-method approach, combining sets of interviews with young people, police, community and youth workers and other local area experts. Two draft reports were submitted to the Scottish Government in spring 2010: the first providing a qualitative account of young peoples involvement in youth gangs and the second drawing on an analysis of quantitative data from several sweeps of the Edinburgh Study of Youth Transitions of Crime (ESYTC). A core finding of this report is that gang members (inclusive of those who carry /use knives an d other weapons) are drawn from areas of multiple deprivations. The evidence presented in this report suggests that youth gang members are likely to be highly visible as problematic individuals, in terms of their tendency to hang about the streets and their frequent alcohol consumption. Study 2 Youth Gangs in an English City: Social Exclusion, Drugs and Violence The research Youth Gangs: The factors behind the headlines have been made by Judith Aldridge of the University of Manchester. The research provides an ethnographic account of contemporary youth gangs in an English city.   The study involved 26 months of participant observation in Research City; 107 interviews with gang members and their associates, and with key informants; and nine group interviews with non-gang youth, community representatives and parents.   Findings showed a long history of territorial street gangs in Research City. From the 1980s, attention focused on drug-selling gangs engaging in lethal gun violence in marginalised black areas. This framed the way the issue of gangs was officially constructed across Research City; other white areas of the city where gangs presented a lower profile and level of gun violence received less attention. A combination of factors changed the nature of these gangs, in particular from their drug-selling focus. The findings from this r esearch shows that Gangs today in Research City are ethnically mixed, loose, dynamic, interlinked territorial networks with far less organisation than expected and ephemeral, shifting and unstable leadership. Findings are presented in relation to: gang formation and the life course, violence, earnings, drug use, the role of women and girls, ethnicity, community, and statutory responses.   Findings from the research have important implications for policy development, theoretical understanding of youth gangs in the UK, and methodological know-how. The researches shows that one of many reasons why young people get in to gangs is peer pressure and wanting to look bad and also young people are searching for some kind of family unit.Youth crime is simultaneously a social problem and an intrinsic part of consumer culture: while images of gangs and gangsters are used to sell global commodities, young people not in work and education are labelled as antisocial and susceptible to crime. There was a general consensus that the issue of violent weapon crime by groups of young people is not a new phenomenon, and is in part fuelled by media. Group crime involving weapons transcends ethnicity and occurs across all races, with neighbourhood poverty and deprivatation at the root.

Monday, August 19, 2019

The Beer Industry :: GCSE Business Marketing Coursework

The Beer Industry Industry & Competitive Analysis CHIEF ECONOMIC TRAITS OF THE BEER INDUSTRY The market size of the beer industry is incredible. The wholesale volume in the beer industry is approxiametly $13.7 billion. The industry employes almost 40,000 people. The average worker is paid about $18.27 an hour. As you can see, this is a very large industry which provides many jobs to the american workforce. The market consists of many competitors, some being very large and some operating on a very small scale. The competitive rivalry is broken up into three segments, Natiional, Regional , and Microbrewers. National competitors have a wide market coverage and generally a large company. Regional competitors are smaller than National in the fact that they only distribute in certain regions. Microbrewers are the smallest of the three because their size and capacity limit them to only distribute to small geographic areas. The market growth rate of the beer industry is perplexing. In domestic brands, from 1983 to 1984 there has been a decline in consumption of -1.2%. In the imported section there has been an increase of 14.3%. The total industry as a whole declined .7% from 1983 to 1984. As a result of the decline in consumption of beer a similar result in production occurred with a decline of 1.2% The estimated forecast for 1985 will continue along the same trend as did 1984. The long term outlook for the industry is that sales will remain flat for the next 10 to 20 years. There are many companies in the industry. Through the years the industry has slimmed down quite a bit. The National market consists of ten major competitors. The Competitors in this market are Anheuser-Busch, Miller, Stroh, G. Heileman, Adolphs Coors, Pabst, Genesee, C. Schmidt, Falstaff, and Pittsburgh. The National companies have 51 plant locations across the United States. Market share in the Domestic market ranges from a low of .5% to a high of 34%. The Import market consists mainly of ten major brands also. They are Heineken(Netherlands), Molson(Canada), Beck's(Germany), Moosehead(Canada), Labatt(Canada), St. Pauli Girl(Germany), Dos Equis(Mexico), Foster's Lager(Australia), Amstel Light(Netherlands), and Corona(Mexico). These ten brands hold about 87% of the imported market share. The individual companies range in market share from 34% on down.

Sunday, August 18, 2019

Social Captial: Richardo D. Stanton-Salazar and Douglas Foley :: essays research papers

For this critical analysis, the first article I have chosen to evaluate â€Å"A Social Capital Framework for Understanding the Socialization of Racial Minority Children and Youths† by Richardo D. Stanton-Salazar. This article surprised me in various ways and gave me mixed emotions. The author details a network-analytic framework to understand the socialization and schooling experiences of working-class racial minority youth. Stanton-Salazar examined the relationships between youth and institutional agents which plays in the greater multicultural context in which working-class minority youth must negotiate. Stanton-Salazar also provides how students developed cultural strategies to overcome the various obstacles and how they manage to develop sustaining and supportive relationships with institutional agents. Right in the beginning of the article, Stanton-Salazar used a terminology that surprised me. He referred to African American and Latino children as living in â€Å"economically disenfranchised urban communities†. I immediately thought, â€Å"What is that!? It’s just a prettier way of sugar coating the terminology of the truth of where children live†¦in the ghetto!† For some reason, the terminology he used upset me. Why didn’t Stanton-Salazar use vocabulary that the rest of the world is banked to using instead of hiding behind his fancy college degrees? That just bothered me because in reality, there is no nice way of stating the fact and it surely doesn’t help the problem in any way. Moving on, Stanton-Salazar states â€Å"contemporary scholars who study minority children and youth have tried to address the lack of attention to racial variations in socialization, bringing light the developmental challenges this group faces†¦Ã¢â‚¬  If I’m reading the statement correctly, I believe that it’s quite the opposite. I think that society addresses ethnicity first and foremost. The ethnicity of any minority group is the first to obtain any attention and it descends in a downward spiral from there. Continuing with the reading, Stanton-Salazar quotes another individual, Sennett and Cobb, â€Å"the power of institutional agents lies in their ability to give or withhold knowledge† which results in the institutional playing a game of who’s going to be successful in society or fail. People who might withhold information may have something against a student or may think that he/she would benefit from the resource than another student. In reading this statement, it got me thinking about when I was a student in high school. Long story short, I had teachers and counselors hold back information from me that would have been useful to me now.

Saturday, August 17, 2019

Operations Management

The process type McDonald's uses is batch process because there are moderate volume and moderate variety in their products and services. McDonald's products are semi-standardized as they are stocked pre cooked. When a customer makes an order, the product is then prepared. This shows high flexibility, for example, a customer orders a special order of McCracken without lettuce, the order will be processed within minutes. There is also high volume of production as McDonald's serves thousands of customers dally. Inning a batch process means that the speed of delivery Is dependent upon the speed and experience of the Individual worker. This process supports the business of McDonald's as they will be able to process the different types orders to cater to the different needs of customers, In the shortest time possible. To achieve that, moderate skill level of workers is required. The advantages of batch process are that it allows workers to specialist in specific lobscouse and use the speci alist equipment, different batches of different production an be made.On the other hand, there are also disadvantages of batch process. Firstly, specialization means that the workers are doing repetitive jobs, which can result to boredom. Secondly, the machinery needs to be reset and cleaned in between batches. This can be time consuming which in turns slows down the production. Also, when the hamburgers are produced by batches, they would keep them for as long as possible and eventually discard them if they were not sold. This will increase the cost for McDonald's. Operations Management OPERATIONS MANAGEMENT: as a competitive weapon mks [email  protected] ac. in http://mks507. vistapanel. net Prof. (Dr. ) Manoj K Srivastava Operations Management Area 1. The Systems Approach C O N T E N T S 2. 3. OM Definition Ten Critical Decisions 4. 5. The Cases 4V Typology of Operations 6. 7. Productivity Competitiveness 8. 9. Manufacturing Vs. Service? The History 10. The Future 1 Systems Approach Systems Approach Reduce waste†¦or enhance output†¦ 2 OM Definition What is Operations Management? What is Operations? a function or system that transforms inputs into outputs of greater valueOperations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs TYPES OF TRANSFORMATIONS †¢ †¢ Physical: Locational: as in manufacturing operations as in transportation operations What is a Transformation Process? a series of activities along a value chain extending from supplier to customer. activiti es that do not add value are superfluous and should be eliminated †¢ †¢ Exchange: Physiological: as in retail operations as in health care What is Operations Management? esign, operation, and improvement of productive systems †¢ †¢ Psychological: Informational: as in entertainment as in communication Value Engineering / Value Analysis ? Use ? Esteem ? Time ? Place 3 What Operations Managers do? ? Service, product design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Quality management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Process, capacity design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Location †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ten Critical Decisions ? Layout design †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Human resources, job design†¦Ã¢â‚¬ ¦.. ? Supply-chain management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Inventory management †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. ? Scheduling †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Maintenance †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4 The Cases Britannica StoryInvite your enemy onto the roof, then remove the ladder Sun tzu The Art of War 36 Stratagems 1988 1988-93 Britannica (Leader, 230 years experience, 1768), $1000 Microsoft encyclopedia from funk & Wagnall’s encyclopedia Searchability, Multimedia, Graphics, Timeline (20 feet), cross-links, updating 1993 1995 Price $300 (cost of CD:$1) (in-fact you can purchase encarta encyclopedia + a PC in Britannica price) Britannica has to jump in a business which was not its strength, Price still $1000 1997 Reduced to $125, later on free online, crashed twice Innovation in Operations McDonald’s Corp Olympic Flame ? ? ? Facing Increased Competition Smarter and More Demanding Customers Less Brand Loyal Switched to hamburger bun that does not require toasting. ? Customers prefer taste of new bun ? Saves time an d money, QSVC Model ? ? ? ? 10,000 runners 15,000 miles through 42 states in 84 days Two years of planning Must plan for no-show runners and rush hour traffic ? Cost of this operation in the neighbourhood of $20 million Innovation in Operations Ginger Hotel BillDesk No-frills, June 2004 No room service, travel desk, swimming pool Wi-fi, Two type of room: Rs. 999 and Rs. 1199, Prabhat Pani, CEO, Roots CorporationBillDesk, a property of IndiaIdeas. com Ltd. , 2000 Three Arthur Anderson Executives Third-party bill collection 25 Banks, 100 companies Just apply today. It only takes a few minutes. Once you're approved, you get your very own Zipcard. Reserve one of our cars – for a couple hours or the entire Day. Do it online or use a phone. We're easy. Walk to the car, then just hold your Zipcard to the windshield. The doors will unlock, and it's all yours! Drive away†¦ and return to the same reserved parking spot at the end of your reservation. It's that simple. And remember, gas and insurance are included too. 5Operations typology: 4V Approach Differences within sectors are often greater than the differences between sectors Financial services An account management centre at a large retail bank Financial analyst advising a client at an investment bank Furniture manufacturing Mass production of kitchen units Craft production of reproduction ‘antique’ furniture Hotels Value-for-money hotel Lobby of an international luxury hotel A Typology of Operations: 4 V’s Low Volume High High how many products or services are made by the operation? how many different types of products or services are made by the operation?High Variety Low High Variation in demand Low how much does the level of demand change over time? how much of the operation’s internal working are ‘exposed’ to its customers? High Visibility Low Implications Low repetition Each staff member performs more of job Less systemization High unit costs Flexible Comple x Match customer needs High unit costs Changing capacity Anticipation Flexibility In touch with demand High unit costs Short waiting tolerance Satisfaction governed by customer perception Customer contact skills needed Received variety is high High unit costs A Typology of Operations ImplicationsHigh repeatability Specialization Capital intensive Low unit costs Well defined Routine Standardized Regular Low unit costs Stable Routine Predictable High utilization Low unit costs Time lag between production and consumption Standardization Low contact skills High staff utilization Centralization Low unit costs Low Volume High High High Variety Low High Variation in demand Low High Visibility Low 6 Productivity Effectiveness Efficiency Productivity Types of Productivity Single Factor Productivity Output Labor Output Materials Output is of quality nature Output Capital Multifactor ProductivityOutput Labor + Materials + Overheads Output Labor + Energy + Capital Total Factor Productivity Good s and Services Produced All inputs used to produce them America West’s Reverse Pyramid system This is in contrast to the approach used by many airlines of just boarding all seats starting from the back of the plane and working forward. 7 Competitiveness Competitiveness The degree to which a nation can produce goods and services that meet the test of international markets while simultaneously maintaining or expanding the real incomes of its citizens. A firm is competitive if it can produce products [†¦ of superior quality or lower costs than its domestic and international competitors. (US-President`s Commission on Industrial Competitiveness 1985, S. 6) Global Competitiveness Ranking 1. Switzerland 2. Sweden 3. Singapore 4. United States 5. Germany 6. Japan 7. Finland 8. Netherlands 9. Denmark India 51 10. Canada China 27 Competition Within Industries Increases When ? Firms are relatively equal in size and resources ? Products and services are standardized ? Industry growt h is slow or exponential Barriers to Entry ? ? Economies of scale Learning curves Capital investment Access to supply and distribution channels 8 Manufacturing vs. services Degree of Servitization Manufacturing and Service Employment Manufacturing Employment and Production Services as % of GDP Tangibility Spectrum Economic Offerings can determine prior to purchasing can only be discerned after purchase or during consumption or use customer must believe in, but cannot personally evaluate even after purchase & consumption Differences Between Goods and Services Intangibility Heterogeneity Simultaneous Perishability Production & Consumption 9 History of OM Five Eras of Operations Management Journey of Operations Management Adam Smith uge increases in productivity obtainable from technology or technological progress are possible match human and physical capital, Division of labor Eli Whitney †¢ †¢ In 1798, received government contract to make 10,000 muskets Showed that machine tools could make standardized parts to exact specifications – Musket parts could be used in any musket Significant events in operations management ? ? ? ? Division of labor Standardized parts Scientific management Coordinated assembly line (Smith (Whitney (Taylor (Ford 1776) 1800) 1881) 1913) ? ? ? Gantt charts Motion study Quality control (Gantt (Gilbreths (Shewhart 1916) 1922) 1924) 10Where are we going? Exciting New Challenges in Operations Management Changing Challenges Past Local or national focus Batch (large) shipments Causes Low-cost, reliable worldwide communication and transportation networks Cost of capital puts pressure on reducing investment in inventory Global Focus Future Just-in-time shipments Low-bid purchasing Quality emphasis requires that suppliers be engaged in product improvement Shorter life cycles, rapid international communication, computer-aided design, and international collaboration Affluence and worldwide markets; increasingly flexible production processes Changing sociocultural milieu.Increasingly a knowledge and information society. Environmental issues, ISO 14000, increasing disposal costs Supply-chain partners Rapid product development, alliances, collaborative designs Mass customization Empowered employees, teams, and lean production Environmentally sensitive production, Green manufacturing, recycled materials, remanufacturing Lengthy product development Standardized products Job specialization Low cost focus Operations Management QUESTION 1 Operations management must be managed properly in order to improve an organization’s productivity and profitability. In the Cadbury World case, several micro and macro processes are involved and those processes bring some impacts to Cadbury World. Thus, Cadbury World must possess a sustainable micro and macro processes to achieve the best outcome and performance. Micro processes that involved are easily to manage compared to macro processes because macro processes are hard to manage or manipulate (Jae, Shim, Joel & Siegel, 1999).As a result, Cadbury World must put more efforts in solving the obstacles and troubles that occurred within the macro processes. First of foremost, we will be discussing the micro processes that involved in Cadbury World case. Within the micro processes, they can make some planning on their operation and strategic management processes to enhance their business and profitability. Micro Processes| Explanation and elaboration| Company| * Cadbur y has set up a team to improve their operation management. * More tickets collectors have been assigned in the exhibition centre to manage and help visitors when they need assistance. Cadbury is always open for criticism, feedbacks and recommendation to improve their operation management. | Customers | * Cadbury always attempting to fulfill all the requirements and needs from their customers and ensure their customers will have a wonderful trip in their exhibition centre. * This is because customers will affect their reputation and brand name if they are not satisfying with the services and products that provided (Galloway, 1998). * Other than that, Cadbury has launched some new products and add more elements into their exhibition programme to attract more visitors and customers. Competitors| * Cadbury World has implemented SWOT analysis to identify their strengths and weaknesses and also the opportunities and threats from their outside environment. So that, they are able to gain th e competitive advantage among their competitors. | Intermediaries| * Cadbury requires several marketing intermediaries in promoting their activities and products. * As such, they have selected some marketing intermediaries to promote this Cadbury World exhibition event and help them to gain the profits. | Suppliers| * It is crucial to select the best suppliers to enhance the production of Cadbury.Due to this, Cadbury has implemented some analysis and works when choosing their suppliers because they always ensure their products have the high quality that can fulfill every customer’s requirements. | Table 1: Micro processes as applied to the case Cadbury World Macro Processes| Description | Demographic| * Several analysis have been implemented to analyze the preference and needs among people from different demographic profile. * This is because demographic profile is crucial when managing the requirements from different customers. Those analysis can be done according to several groups such as gender, age group, nationality, likeliness. | Natural| * Cadbury always seek for alternatives although their natural resources are still available and still able to support their operation and production. * This is because they believed that natural resources will be finished exploited in one day. So that, they want to put some efforts before the day to come. | Economic| * Economic trend must be aware from time to time to prevent Cadbury World business being affected during the economic crisis. Technological| * Cadbury always conscious and aware with the new technological and applied the technological elements into their operation system to gain the higher profits. * Besides, with the technological elements such as automated system or centralized system can help their operation system become more efficient and easy to manage the visitors that entering their exhibition centre. | Table 2: Macro processes as applied to the case Cadbury World Figure 1: Input-Transformati on-Output model (Cadbury World case) The model of input-transformation-output in Cadbury World case has been displayed in Figure 1 above.This model consisted of micro and macro processes because as mentioned earlier, micro and macro processes are very important for the operation processes in an organization. From the figure above, we will be discussing the micro processes of Cadbury World case in the form of input-transformation-output model. Those micro processes are company, customers, suppliers and competitors. Cadbury needs a lot of human resources such as manpower to carry out their daily operations process. Those manpower with the technological methods are essential to convert the raw materials from the input to the transformation process   (Tilanus, 1997).After that, the incomplete goods that in the transformation process will turn into the outputs which are products and goods that introduce to the markets. When the products introduced to market, Cadbury may get some feedba cks from publics or their customers and also their competitors. Hence, Cadbury must do some amendment on their operation processes within the internal management in their organization or review their suppliers to enhance their operation process. QUESTION 2 Process flow chart to show the ways of customers are being processed through the operation from start to finishThe process design that adopted by Cadbury World case is the product-based layout because the arrangement of the equipments in every section of the exhibition centre are clearly displayed in a logical sequence. Hence, the process design can provide the better understanding to their visitors if they wish to take a tour without guiding. This is because the product-based layout can eliminate the confusion of the visitors as the process flow is predictable and repeatable (Thompson, 1967)  . QUESTION 3 3. 1: The capacity of each processes in question 2 above The entrance 5-20 visitors x (60 minutes / 2-1/2 minutes) =  360- 480 visitors per hour The Marie Cadbury room * Original design (70 visitors x 1/3) x [60 minutes / (5 minutes + 1-2 minutes + 4 minutes)] =  131-144 visitors per hour * Peak times 70 visitors x [60 minutes / (5 minutes + 1-2 minutes + 4 minutes)] =  382-420 visitors per hour The packaging plant 30 visitors x [60 minutes / (3 minutes + 8 minutes) =  164 visitors per hour The demonstration area (15 visitors x 8 guides) x (60 minutes / 6-17 minutes) =  424-1200 visitors per hour * The shop [(60 minutes x 60 seconds)/15 seconds] x 3 checkouts =  720 visitors per hour * The restaurant: If the tables are allowed to sit with different families or groups of visitors (60 minutes/25 minutes) x 169 covers =  406 visitors per hour * If the tables are allowed to sit with one family or same group of visitors (60 minutes/25 minutes) x 53 tables =  128 visitors per hour The coffee and ice-cream  parlour (60 minutes/18 minutes) x 46 covers =  154 visitors per hour 3. 2: The project ed annual, weekly and hourly demand from the data in the case (Mid August to end of December 4. 5 months). Explain  the impact of seasonality on these figures. 1. The Entrance: 2. 5 minutes 2. The Marie Cadbury Room: 10 – 11 minutes 3.The Packaging Plant: 11 minutes 4. The Demonstration Area: 6 – 17 minutes 5. The Shop: 15 seconds = 0. 25 minutes 6. The Restaurant: 25 minutes 7. The coffee and ice-cream Parlour: 18 minutes After reviewing the case of Cadbury World, we can understand that the time required for each station in the case of Cadbury World when during the normal period are 84. 75 minutes / 3. 53 hours and 72. 75 / 3. 03 hours during the peak periods. Therefore, the projected demand are as below:- 1. Annual demand = 4. 5 x 30 x (3. 03 – 3. 53) = 409. 05 – 476. 55 hours 2. Weekly demand = 7 x (3. 03 – 3. 53) = 21. 21 – 24. 71 hours 3.Hourly demand = 3. 03 – 3. 53 hours Holiday season, weather, national celebration or event such as election can cause some impacts of seasonality that affect Cadbury World business and operation. From the Cadbury World case, the period of the exhibition event is held from mid of August to the end of December. During that period, Halloween and Christmas might influence their operation as people may wish to take a short travel to refresh themselves during these holidays. As such, Cadbury World can be a better selection. However, when the demand of seasonality increased, Cadbury World needs extra capacities to support their operation.If not, they will face some bottlenecks and affect their overall performance and profitability. QUESTION 4 4. 1 The ways that Cadbury world management has varied capacity to respond to changes in demand When the business of an organization is boosted up, this means that the demand has been increased as well. Thus, the organization need more capacities to prevent they fall into bottlenecks (Stevenson, 2010). In Cadbury World case, some bottleneck s might be occurred if they didn’t varied the capacity to respond to the changes of demand. Firstly, more ticket collected have been arranged accordingly in the entrance area during peak period.Those ticket collectors will apply the technological system such as automation system to handle the situation in the exhibition centre and also the safety of their visitors. Besides, Cadbury internal management team have implemented some actions to enlarge the space of parking lots during the peak period. After that, the shop, restaurant and ice-cream parlour areas will be amend to cater more visitors. 4. 2 The operations that occurred the bottlenecks in the process  and the ways that service can be amended to increase bottleneck capacity. Where are the bottlenecks in the process? How could service be amended to increase bottlenecks capacity? | The entrance| * Introduce online ticketing to reduce the time that needed to purchase the tickets. * Utilize information technology system to handle the safety of visitors that enter the exhibition centre. * Enhance the dependability and speed in the exhibition centre to provide the convenience to visitors. | The exhibition area| * Boost up the efficiency of Cadbury staffs that handle the visitors that enter this area. * Apply micro operation system and information technology method to reduce the delays problems and also eliminate the workload of attendant. Improve the process flow in Marie Cadbury room as it is the bottlenecks in this section. | The packaging plant| * Change the areas that show the brief videos. * Such as displaying the brief videos in the areas before entering the packaging plant to give a brief explanation and understanding to visitors. | The restaurant| * Amend the process flow because current process flow is inconvenient to visitors. * Redesign the serving points and serve more variety of food in each serving point. * So that, visitors can enjoy their favorite food without passing every serving poin ts. The restaurant design can amend to a round shape instead of row arrangement to increase the flexibility to visitors. | LIST OF REFENCES Galloway, L. (1998)  Principles of Operations Management. India: ITP. Jae, K. , Shim, Joel, G. & Siegel (1999) Operations Management. USA: Barron’s Educational Series. Stevenson, W. J. (2010) Operations Management. An Asian Perspective (9th Edition). New Zealand: McGraw-Hill. Thompson, J. (1967)  Organizations in Action. New York: McGraw-Hill. Tilanus, B. (1997)  Information Systems in Logistics and Transformation (2nd ed). USA: Elsevier Science Ltd. Operations Management The process type McDonald's uses is batch process because there are moderate volume and moderate variety in their products and services. McDonald's products are semi-standardized as they are stocked pre cooked. When a customer makes an order, the product is then prepared. This shows high flexibility, for example, a customer orders a special order of McCracken without lettuce, the order will be processed within minutes. There is also high volume of production as McDonald's serves thousands of customers dally. Inning a batch process means that the speed of delivery Is dependent upon the speed and experience of the Individual worker. This process supports the business of McDonald's as they will be able to process the different types orders to cater to the different needs of customers, In the shortest time possible. To achieve that, moderate skill level of workers is required. The advantages of batch process are that it allows workers to specialist in specific lobscouse and use the speci alist equipment, different batches of different production an be made.On the other hand, there are also disadvantages of batch process. Firstly, specialization means that the workers are doing repetitive jobs, which can result to boredom. Secondly, the machinery needs to be reset and cleaned in between batches. This can be time consuming which in turns slows down the production. Also, when the hamburgers are produced by batches, they would keep them for as long as possible and eventually discard them if they were not sold. This will increase the cost for McDonald's. Operations Management OPERATIONS MANAGEMENT: as a competitive weapon mks [email  protected] ac. in http://mks507. vistapanel. net Prof. (Dr. ) Manoj K Srivastava Operations Management Area 1. The Systems Approach C O N T E N T S 2. 3. OM Definition Ten Critical Decisions 4. 5. The Cases 4V Typology of Operations 6. 7. Productivity Competitiveness 8. 9. Manufacturing Vs. Service? The History 10. The Future 1 Systems Approach Systems Approach Reduce waste†¦or enhance output†¦ 2 OM Definition What is Operations Management? What is Operations? a function or system that transforms inputs into outputs of greater valueOperations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs TYPES OF TRANSFORMATIONS †¢ †¢ Physical: Locational: as in manufacturing operations as in transportation operations What is a Transformation Process? a series of activities along a value chain extending from supplier to customer. activiti es that do not add value are superfluous and should be eliminated †¢ †¢ Exchange: Physiological: as in retail operations as in health care What is Operations Management? esign, operation, and improvement of productive systems †¢ †¢ Psychological: Informational: as in entertainment as in communication Value Engineering / Value Analysis ? Use ? Esteem ? Time ? Place 3 What Operations Managers do? ? Service, product design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Quality management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Process, capacity design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Location †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ten Critical Decisions ? Layout design †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Human resources, job design†¦Ã¢â‚¬ ¦.. ? Supply-chain management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Inventory management †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. ? Scheduling †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Maintenance †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4 The Cases Britannica StoryInvite your enemy onto the roof, then remove the ladder Sun tzu The Art of War 36 Stratagems 1988 1988-93 Britannica (Leader, 230 years experience, 1768), $1000 Microsoft encyclopedia from funk & Wagnall’s encyclopedia Searchability, Multimedia, Graphics, Timeline (20 feet), cross-links, updating 1993 1995 Price $300 (cost of CD:$1) (in-fact you can purchase encarta encyclopedia + a PC in Britannica price) Britannica has to jump in a business which was not its strength, Price still $1000 1997 Reduced to $125, later on free online, crashed twice Innovation in Operations McDonald’s Corp Olympic Flame ? ? ? Facing Increased Competition Smarter and More Demanding Customers Less Brand Loyal Switched to hamburger bun that does not require toasting. ? Customers prefer taste of new bun ? Saves time an d money, QSVC Model ? ? ? ? 10,000 runners 15,000 miles through 42 states in 84 days Two years of planning Must plan for no-show runners and rush hour traffic ? Cost of this operation in the neighbourhood of $20 million Innovation in Operations Ginger Hotel BillDesk No-frills, June 2004 No room service, travel desk, swimming pool Wi-fi, Two type of room: Rs. 999 and Rs. 1199, Prabhat Pani, CEO, Roots CorporationBillDesk, a property of IndiaIdeas. com Ltd. , 2000 Three Arthur Anderson Executives Third-party bill collection 25 Banks, 100 companies Just apply today. It only takes a few minutes. Once you're approved, you get your very own Zipcard. Reserve one of our cars – for a couple hours or the entire Day. Do it online or use a phone. We're easy. Walk to the car, then just hold your Zipcard to the windshield. The doors will unlock, and it's all yours! Drive away†¦ and return to the same reserved parking spot at the end of your reservation. It's that simple. And remember, gas and insurance are included too. 5Operations typology: 4V Approach Differences within sectors are often greater than the differences between sectors Financial services An account management centre at a large retail bank Financial analyst advising a client at an investment bank Furniture manufacturing Mass production of kitchen units Craft production of reproduction ‘antique’ furniture Hotels Value-for-money hotel Lobby of an international luxury hotel A Typology of Operations: 4 V’s Low Volume High High how many products or services are made by the operation? how many different types of products or services are made by the operation?High Variety Low High Variation in demand Low how much does the level of demand change over time? how much of the operation’s internal working are ‘exposed’ to its customers? High Visibility Low Implications Low repetition Each staff member performs more of job Less systemization High unit costs Flexible Comple x Match customer needs High unit costs Changing capacity Anticipation Flexibility In touch with demand High unit costs Short waiting tolerance Satisfaction governed by customer perception Customer contact skills needed Received variety is high High unit costs A Typology of Operations ImplicationsHigh repeatability Specialization Capital intensive Low unit costs Well defined Routine Standardized Regular Low unit costs Stable Routine Predictable High utilization Low unit costs Time lag between production and consumption Standardization Low contact skills High staff utilization Centralization Low unit costs Low Volume High High High Variety Low High Variation in demand Low High Visibility Low 6 Productivity Effectiveness Efficiency Productivity Types of Productivity Single Factor Productivity Output Labor Output Materials Output is of quality nature Output Capital Multifactor ProductivityOutput Labor + Materials + Overheads Output Labor + Energy + Capital Total Factor Productivity Good s and Services Produced All inputs used to produce them America West’s Reverse Pyramid system This is in contrast to the approach used by many airlines of just boarding all seats starting from the back of the plane and working forward. 7 Competitiveness Competitiveness The degree to which a nation can produce goods and services that meet the test of international markets while simultaneously maintaining or expanding the real incomes of its citizens. A firm is competitive if it can produce products [†¦ of superior quality or lower costs than its domestic and international competitors. (US-President`s Commission on Industrial Competitiveness 1985, S. 6) Global Competitiveness Ranking 1. Switzerland 2. Sweden 3. Singapore 4. United States 5. Germany 6. Japan 7. Finland 8. Netherlands 9. Denmark India 51 10. Canada China 27 Competition Within Industries Increases When ? Firms are relatively equal in size and resources ? Products and services are standardized ? Industry growt h is slow or exponential Barriers to Entry ? ? Economies of scale Learning curves Capital investment Access to supply and distribution channels 8 Manufacturing vs. services Degree of Servitization Manufacturing and Service Employment Manufacturing Employment and Production Services as % of GDP Tangibility Spectrum Economic Offerings can determine prior to purchasing can only be discerned after purchase or during consumption or use customer must believe in, but cannot personally evaluate even after purchase & consumption Differences Between Goods and Services Intangibility Heterogeneity Simultaneous Perishability Production & Consumption 9 History of OM Five Eras of Operations Management Journey of Operations Management Adam Smith uge increases in productivity obtainable from technology or technological progress are possible match human and physical capital, Division of labor Eli Whitney †¢ †¢ In 1798, received government contract to make 10,000 muskets Showed that machine tools could make standardized parts to exact specifications – Musket parts could be used in any musket Significant events in operations management ? ? ? ? Division of labor Standardized parts Scientific management Coordinated assembly line (Smith (Whitney (Taylor (Ford 1776) 1800) 1881) 1913) ? ? ? Gantt charts Motion study Quality control (Gantt (Gilbreths (Shewhart 1916) 1922) 1924) 10Where are we going? Exciting New Challenges in Operations Management Changing Challenges Past Local or national focus Batch (large) shipments Causes Low-cost, reliable worldwide communication and transportation networks Cost of capital puts pressure on reducing investment in inventory Global Focus Future Just-in-time shipments Low-bid purchasing Quality emphasis requires that suppliers be engaged in product improvement Shorter life cycles, rapid international communication, computer-aided design, and international collaboration Affluence and worldwide markets; increasingly flexible production processes Changing sociocultural milieu.Increasingly a knowledge and information society. Environmental issues, ISO 14000, increasing disposal costs Supply-chain partners Rapid product development, alliances, collaborative designs Mass customization Empowered employees, teams, and lean production Environmentally sensitive production, Green manufacturing, recycled materials, remanufacturing Lengthy product development Standardized products Job specialization Low cost focus Operations Management OPERATIONS MANAGEMENT: as a competitive weapon mks [email  protected] ac. in http://mks507. vistapanel. net Prof. (Dr. ) Manoj K Srivastava Operations Management Area 1. The Systems Approach C O N T E N T S 2. 3. OM Definition Ten Critical Decisions 4. 5. The Cases 4V Typology of Operations 6. 7. Productivity Competitiveness 8. 9. Manufacturing Vs. Service? The History 10. The Future 1 Systems Approach Systems Approach Reduce waste†¦or enhance output†¦ 2 OM Definition What is Operations Management? What is Operations? a function or system that transforms inputs into outputs of greater valueOperations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs TYPES OF TRANSFORMATIONS †¢ †¢ Physical: Locational: as in manufacturing operations as in transportation operations What is a Transformation Process? a series of activities along a value chain extending from supplier to customer. activiti es that do not add value are superfluous and should be eliminated †¢ †¢ Exchange: Physiological: as in retail operations as in health care What is Operations Management? esign, operation, and improvement of productive systems †¢ †¢ Psychological: Informational: as in entertainment as in communication Value Engineering / Value Analysis ? Use ? Esteem ? Time ? Place 3 What Operations Managers do? ? Service, product design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Quality management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Process, capacity design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Location †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ten Critical Decisions ? Layout design †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ? Human resources, job design†¦Ã¢â‚¬ ¦.. ? Supply-chain management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Inventory management †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. ? Scheduling †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ ? Maintenance †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4 The Cases Britannica StoryInvite your enemy onto the roof, then remove the ladder Sun tzu The Art of War 36 Stratagems 1988 1988-93 Britannica (Leader, 230 years experience, 1768), $1000 Microsoft encyclopedia from funk & Wagnall’s encyclopedia Searchability, Multimedia, Graphics, Timeline (20 feet), cross-links, updating 1993 1995 Price $300 (cost of CD:$1) (in-fact you can purchase encarta encyclopedia + a PC in Britannica price) Britannica has to jump in a business which was not its strength, Price still $1000 1997 Reduced to $125, later on free online, crashed twice Innovation in Operations McDonald’s Corp Olympic Flame ? ? ? Facing Increased Competition Smarter and More Demanding Customers Less Brand Loyal Switched to hamburger bun that does not require toasting. ? Customers prefer taste of new bun ? Saves time an d money, QSVC Model ? ? ? ? 10,000 runners 15,000 miles through 42 states in 84 days Two years of planning Must plan for no-show runners and rush hour traffic ? Cost of this operation in the neighbourhood of $20 million Innovation in Operations Ginger Hotel BillDesk No-frills, June 2004 No room service, travel desk, swimming pool Wi-fi, Two type of room: Rs. 999 and Rs. 1199, Prabhat Pani, CEO, Roots CorporationBillDesk, a property of IndiaIdeas. com Ltd. , 2000 Three Arthur Anderson Executives Third-party bill collection 25 Banks, 100 companies Just apply today. It only takes a few minutes. Once you're approved, you get your very own Zipcard. Reserve one of our cars – for a couple hours or the entire Day. Do it online or use a phone. We're easy. Walk to the car, then just hold your Zipcard to the windshield. The doors will unlock, and it's all yours! Drive away†¦ and return to the same reserved parking spot at the end of your reservation. It's that simple. And remember, gas and insurance are included too. 5Operations typology: 4V Approach Differences within sectors are often greater than the differences between sectors Financial services An account management centre at a large retail bank Financial analyst advising a client at an investment bank Furniture manufacturing Mass production of kitchen units Craft production of reproduction ‘antique’ furniture Hotels Value-for-money hotel Lobby of an international luxury hotel A Typology of Operations: 4 V’s Low Volume High High how many products or services are made by the operation? how many different types of products or services are made by the operation?High Variety Low High Variation in demand Low how much does the level of demand change over time? how much of the operation’s internal working are ‘exposed’ to its customers? High Visibility Low Implications Low repetition Each staff member performs more of job Less systemization High unit costs Flexible Comple x Match customer needs High unit costs Changing capacity Anticipation Flexibility In touch with demand High unit costs Short waiting tolerance Satisfaction governed by customer perception Customer contact skills needed Received variety is high High unit costs A Typology of Operations ImplicationsHigh repeatability Specialization Capital intensive Low unit costs Well defined Routine Standardized Regular Low unit costs Stable Routine Predictable High utilization Low unit costs Time lag between production and consumption Standardization Low contact skills High staff utilization Centralization Low unit costs Low Volume High High High Variety Low High Variation in demand Low High Visibility Low 6 Productivity Effectiveness Efficiency Productivity Types of Productivity Single Factor Productivity Output Labor Output Materials Output is of quality nature Output Capital Multifactor ProductivityOutput Labor + Materials + Overheads Output Labor + Energy + Capital Total Factor Productivity Good s and Services Produced All inputs used to produce them America West’s Reverse Pyramid system This is in contrast to the approach used by many airlines of just boarding all seats starting from the back of the plane and working forward. 7 Competitiveness Competitiveness The degree to which a nation can produce goods and services that meet the test of international markets while simultaneously maintaining or expanding the real incomes of its citizens. A firm is competitive if it can produce products [†¦ of superior quality or lower costs than its domestic and international competitors. (US-President`s Commission on Industrial Competitiveness 1985, S. 6) Global Competitiveness Ranking 1. Switzerland 2. Sweden 3. Singapore 4. United States 5. Germany 6. Japan 7. Finland 8. Netherlands 9. Denmark India 51 10. Canada China 27 Competition Within Industries Increases When ? Firms are relatively equal in size and resources ? Products and services are standardized ? Industry growt h is slow or exponential Barriers to Entry ? ? Economies of scale Learning curves Capital investment Access to supply and distribution channels 8 Manufacturing vs. services Degree of Servitization Manufacturing and Service Employment Manufacturing Employment and Production Services as % of GDP Tangibility Spectrum Economic Offerings can determine prior to purchasing can only be discerned after purchase or during consumption or use customer must believe in, but cannot personally evaluate even after purchase & consumption Differences Between Goods and Services Intangibility Heterogeneity Simultaneous Perishability Production & Consumption 9 History of OM Five Eras of Operations Management Journey of Operations Management Adam Smith uge increases in productivity obtainable from technology or technological progress are possible match human and physical capital, Division of labor Eli Whitney †¢ †¢ In 1798, received government contract to make 10,000 muskets Showed that machine tools could make standardized parts to exact specifications – Musket parts could be used in any musket Significant events in operations management ? ? ? ? Division of labor Standardized parts Scientific management Coordinated assembly line (Smith (Whitney (Taylor (Ford 1776) 1800) 1881) 1913) ? ? ? Gantt charts Motion study Quality control (Gantt (Gilbreths (Shewhart 1916) 1922) 1924) 10Where are we going? Exciting New Challenges in Operations Management Changing Challenges Past Local or national focus Batch (large) shipments Causes Low-cost, reliable worldwide communication and transportation networks Cost of capital puts pressure on reducing investment in inventory Global Focus Future Just-in-time shipments Low-bid purchasing Quality emphasis requires that suppliers be engaged in product improvement Shorter life cycles, rapid international communication, computer-aided design, and international collaboration Affluence and worldwide markets; increasingly flexible production processes Changing sociocultural milieu.Increasingly a knowledge and information society. Environmental issues, ISO 14000, increasing disposal costs Supply-chain partners Rapid product development, alliances, collaborative designs Mass customization Empowered employees, teams, and lean production Environmentally sensitive production, Green manufacturing, recycled materials, remanufacturing Lengthy product development Standardized products Job specialization Low cost focus